Terms and Conditions

KFC’s Terms and Conditions serve as the official agreement between the customer and KFC Corporation (or the respective franchisee in your region). By accessing or using KFC’s services, whether through their website, app, or physical locations, you are deemed to have accepted these terms in full. These policies ensure transparency, protect user data, and maintain fair business practices across all KFC outlets.
The effective date of the Terms and Conditions may vary depending on jurisdiction, and users are advised to check for updates regularly on the official KFC website.

2. Acceptance of Terms

When you visit www.kfc.com, use the KFC App, or make a purchase at any KFC outlet, you automatically agree to the Terms and Conditions. KFC reserves the right to modify or update these terms at any time without prior notice. Continued use of their services following such changes implies acceptance of the revised terms.
If you do not agree with any part of the Terms and Conditions, it is advised not to use KFC’s platforms or services.

3. Use of KFC Services

KFC grants users a limited, non-exclusive, and non-transferable license to use their website and app for personal and non-commercial purposes only. Unauthorized use, reproduction, or distribution of any content from KFC’s digital platforms is strictly prohibited.

Users must agree to:

  • Use the website or app only for lawful purposes.
  • Avoid engaging in any activity that could disrupt or damage KFC’s systems or networks.
  • Refrain from attempting to access restricted areas or data belonging to other users or KFC itself.

Violation of these terms may result in immediate termination of access and possible legal action.

4. Ordering and Payment Terms

KFC’s online ordering system allows customers to place pickup or delivery orders through their website or mobile app. When placing an order:

  • Prices are displayed in local currency and may include applicable taxes.
  • Payment methods include credit/debit cards, digital wallets, and KFC gift cards.
  • KFC reserves the right to cancel or refuse any order at its discretion, including cases of suspected fraud or payment irregularities.

KFC is not liable for any transactional errors or technical failures that may occur during online payment processing. Customers should ensure their payment details are entered correctly and that they receive a confirmation receipt after purchase.

5. Delivery and Pickup Policy

KFC strives to maintain prompt delivery and accurate pickup times, but delays may occur due to traffic, weather, or high demand. Delivery services are subject to location availability, and certain areas may not be eligible.

Important conditions:

  • The minimum order value may apply for delivery.
  • Orders cannot be canceled once food preparation has begun.
  • KFC is not responsible for any incorrect delivery addresses provided by the user.
  • Food should be consumed immediately upon receipt to ensure safety and quality.

6. Promotions, Offers, and Loyalty Programs

KFC frequently provides customers with promotions, discounts, and loyalty programs, such as KFC Rewards. Each promotion has its own specific terms, including validity dates, eligibility, and redemption procedures.

Key points:

  • Promotions are subject to availability and can be withdrawn at any time.
  • Offers cannot be combined unless explicitly stated.
  • KFC reserves the right to modify or terminate promotional programs without prior notice.
  • Misuse or fraudulent participation in promotions may lead to account suspension or legal action.

7. User-Generated Content and Feedback

KFC may allow users to submit reviews, comments, feedback, or suggestions. By submitting content, you grant KFC a worldwide, perpetual, and royalty-free license to use, modify, or distribute your submission for marketing and improvement purposes.

Users agree that:

  • Submitted content will not contain offensive, defamatory, or unlawful material.
  • KFC may remove or edit content that violates these rules.
  • KFC is not obligated to maintain confidentiality for submitted materials.

8. Limitation of Liability

While KFC endeavors to ensure accurate and up-to-date information, it does not guarantee that all content will be error-free or uninterrupted. To the maximum extent permitted by law, KFC shall not be liable for any direct, indirect, or consequential damages arising from the use or inability to use its services.

This includes (but is not limited to):

  • Loss of profits or data.
  • Service interruptions.
  • Technical failures or unauthorized access.

Your use of KFC’s website, app, or physical outlets is entirely at your own risk.

9. Updates and Modifications

KFC periodically updates its Terms and Conditions to reflect changes in business operations, technology, or legal requirements. The revised terms become effective upon posting to KFC’s website or app. Users are encouraged to review these updates regularly to stay informed about their rights and obligations.

10. Contact Information

For inquiries regarding these Terms and Conditions, users may contact KFC’s customer service team via:
Official website: www.kfc.com
Customer care hotline (varies by region)
In-app feedback or contact form
KFC welcomes all feedback and strives to maintain transparency and customer trust through open communication.