Contact Us

When it comes to fast and friendly customer service, KFC (Kentucky Fried Chicken) goes above and beyond to ensure every customer’s voice is heard. Whether you have a question about your order, want to provide feedback, or need help with a KFC service, there are several convenient ways to contact KFC and get quick assistance. This comprehensive guide covers everything you need to know about how to contact KFC through phone, email, live chat, and more.

KFC Customer Service Overview

At KFC, customer satisfaction is a top priority. The brand understands that its reputation for quality doesn’t just rely on delicious chicken but also on exceptional support and communication. Whether you’re dining in, ordering online, or using the KFC mobile app, there’s always a way to reach out to their dedicated team for any concerns, feedback, or inquiries.

KFC provides multiple customer service options, including:

  • Toll-Free Contact Number
  • Online Contact Form
  • Official Email Support
  • Social Media Support
  • Store Locator and Feedback Channels

KFC Customer Service Phone Number

For instant assistance, you can contact KFC via their official customer service hotline. This is the fastest and most reliable way to speak directly with a support representative.

  • KFC USA Customer Care Number: 1-800-CALL-KFC (1-800-225-5532)
  • Operating Hours: Monday to Friday – 9 AM to 5 PM (local time)

If you are calling from another country, visit your local KFC website to find your region-specific contact number. KFC has unique customer service lines in different countries, ensuring that all customers get region-based assistance and quick resolutions.

Contact KFC Online – Feedback and Inquiry Form

If you prefer to communicate online, KFC’s Contact Us form on their official website is a simple and efficient option. Customers can submit their inquiries, complaints, or feedback directly to KFC’s customer relations department.

How to Submit a KFC Online Form:

  • Visit the official KFC website (www.kfc.com or your local site).
  • Scroll to the bottom and click on Contact Us.
  • Select your issue type – such as “Feedback,” “Order Inquiry,” or “Restaurant Experience.”
  • Fill in your details, including name, contact information, and restaurant location (if applicable).
  • Describe your issue or feedback clearly and submit.

Within a few business days, a KFC representative will respond via email or phone, depending on your preferred contact method.

Email KFC Customer Service

Another convenient way to reach KFC’s support team is through email communication. You can send your detailed inquiry to their customer service email address.

  • Official Email (USA): support@kfc.com
  • For other countries, check your local KFC website’s contact page for the regional email ID.

    When emailing KFC, include essential details such as your order number, date of purchase, and restaurant location for faster resolution. Be sure to include a clear subject line like “Order Feedback” or “Refund Inquiry.”

    KFC Live Chat Support

    Many regional KFC websites now offer a live chat feature for customers seeking instant support. The chat option connects you directly to a customer service representative in real time, making it ideal for quick assistance with online orders or delivery issues.

    1. Go to your local KFC website.
    2. Click on the “Help” or “Chat” icon in the bottom-right corner.
    3. Type your query and wait for a response from a live agent.

    This feature is particularly helpful for resolving delivery delays, refund requests, or order cancellations.

    KFC Social Media Contact Options

    KFC maintains a strong presence across all major social media platforms, providing yet another convenient way for customers to connect.

    Customers can send direct messages (DMs) or comment on official posts to reach the KFC support team. KFC’s social media teams are highly responsive, especially during business hours, ensuring you receive a timely reply.

    Contact KFC for Online Orders and App Support

    If you placed an order through the KFC app or website, and experienced a problem such as missing items, delayed delivery, or payment issues, KFC provides specific support channels for online orders.

    Steps to Resolve Online Order Issues:

    • Log in to your KFC app or online account.
    • Navigate to Order History and locate the problematic order.
    • Select “Report an Issue” or “Help with this Order.”
    • Follow the prompts to describe the problem and request a resolution.

    Most online issues are resolved within 24 to 48 hours, depending on the nature of the complaint.

    Find a KFC Restaurant Near You

    For local inquiries or dine-in feedback, you can use the KFC Store Locator to find your nearest restaurant.

    1. Visit the KFC website.
    2. Click on “Find a KFC” or “Locations.”
    3. Enter your city, ZIP code, or address.
    4. The map will display all nearby KFC locations, complete with phone numbers, hours, and directions.

    This feature is especially helpful for customers looking to contact a specific branch for catering, menu information, or lost item recovery.

    Contact KFC for Franchise and Business Inquiries

    If you’re interested in becoming a KFC franchise partner, the brand offers a dedicated franchise information portal. You can connect with KFC’s corporate franchise development team for details about requirements, investments, and opportunities.

    • Visit www.kfc.com/franchising (or your country’s equivalent site).
    • Fill out the franchise inquiry form with your business details and proposal.
    • KFC’s franchise development team will contact you for the next steps.

    This is the official way to explore business partnerships with one of the world’s most iconic fast-food brands.

    KFC Accessibility and Support Commitment

    KFC is committed to providing accessible and inclusive communication for all customers. Whether online or offline, their goal is to ensure every customer can connect easily, regardless of disability or device used.
    KFC’s websites are ADA-compliant (in the U.S.) and support screen readers, keyboard navigation, and other assistive technologies.